Privacy Policy

Dr. Ganesh V.L – Neurosurgery Practice

Last Updated: May 9, 2026

Dr. Ganesh V.L (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website drganeshvl.com and use our services.

1. Information We Collect

Personal Information

When you interact with our website or clinic, we may collect:

Contact Information: Name, email address, phone number, postal address
Medical Information: Symptoms, medical history, scan reports, consultation notes (collected during appointments)
Appointment Details: Preferred dates, reasons for consultation, medical concerns
Communication Records: Messages, emails, WhatsApp communications, form submissions
Payment Information: Billing details, insurance information (processed securely)

Automatically Collected Information

When you visit our website, we automatically collect:

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, referring URLs
Cookies: Session data, preferences (see Cookie Policy below)

2. How We Use Your Information

We use your information for the following purposes:

Medical Care & Consultation

Schedule and manage appointments
Provide medical consultation and treatment
Maintain medical records and treatment history
Coordinate care with other healthcare providers (with your consent)
Follow up on your treatment and recovery

Communication

Respond to your inquiries and appointment requests
Send appointment reminders and confirmations
Provide important updates about your care
Share relevant health information and educational content

Website & Service Improvement

Analyze website usage to improve user experience
Enhance our services and patient care
Conduct research and statistical analysis (anonymized data only)

Legal & Administrative

Comply with legal obligations and medical regulations
Maintain business records and documentation
Protect against fraud and unauthorized access

3. Legal Basis for Processing (India)

Under the Information Technology Act, 2000 and related regulations, we process your personal information based on:

Consent: You have given explicit consent for medical treatment and communication
Contract Performance: Processing necessary to provide medical services you’ve requested
Legal Obligation: Compliance with medical record-keeping requirements and healthcare regulations
Legitimate Interest: Improving our services and ensuring patient safety

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Healthcare Providers

Other medical professionals involved in your care (radiologists, specialists, anesthetists)
Hospitals and diagnostic centers where you receive treatment
Only with your explicit consent or when medically necessary

Service Providers

IT service providers who maintain our website and systems
Appointment scheduling platforms
Payment processors (who handle transactions securely)
All bound by strict confidentiality agreements

Legal Requirements

When required by law, court order, or government authority
To protect the rights, property, or safety of our practice, patients, or others
In case of medical emergencies where disclosure is necessary for treatment

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

Secure Storage: Medical records stored in encrypted, password-protected systems
Access Controls: Limited access to authorized personnel only
Secure Transmission: SSL/TLS encryption for website communications
Physical Security: Locked filing cabinets and restricted access to physical records
Regular Audits: Periodic security assessments and updates
Staff Training: All staff trained in patient confidentiality and data protection

Despite our safeguards, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights & Choices

Under Indian law and our commitment to transparency, you have the following rights:

Access & Correction

Request access to your personal and medical information
Request corrections to inaccurate or incomplete information
Receive a copy of your medical records (fees may apply)

Withdrawal of Consent

Withdraw consent for marketing communications at any time
Opt out of non-essential communications
Note: Medical records must be retained per legal requirements

Data Portability

Request your medical records in a commonly used format
Transfer your records to another healthcare provider

How to Exercise Your Rights

Email us at: ganeshmedicorockz@gmail.com
Call us at: +91 99974 35518
Write to us at: Sunrise Hospital, Seaport – Airport Rd, Thrikkakara, Kakkanad, Kerala 682030

7. Medical Record Retention

We retain medical records in accordance with:

Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
Information Technology Act, 2000
State medical record retention requirements

Retention Period: Medical records are retained for a minimum of 3 years from the date of last consultation, or longer as required by law. Some records may be retained indefinitely for research or legal purposes (anonymized where possible).

8. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Cookies We Use

Essential Cookies: Required for website functionality (navigation, form submission)
Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
Functional Cookies: Remember your preferences and settings

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (hospitals, medical resources, payment gateways). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 18 without parental consent. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending email notifications for significant changes (where we have your email)

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Dr. Ganesh V.L – Neurosurgery Practice

Sunrise Hospital

Seaport – Airport Rd, Thrikkakara

Kakkanad, Kerala 682030

Phone: +91 99974 35518

WhatsApp: +91 99974 35518

Email: ganeshmedicorockz@gmail.com

Privacy Officer: Dr. Ganesh V.L

Office Hours: Monday–Friday, 9 AM–5 PM; Saturday, 9 AM–1 PM

13. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

For medical consultations and treatment, we will obtain separate informed consent as required by medical ethics and law.

Governing Law: This Privacy Policy is governed by the laws of India and the State of Kerala.